Wang Liyi and Zhang Lixia v. Shanghai Galaxy Hotel
(Dispute over Compensation)
BASIC FACTS
Plaintiffs: Wang Liyi, male, 53, an employee from Shekou Sub-branch, Shenzhen Branch, Bank of China, he was domiciled in Shenzhen City, Guangdong Province;
Zhang Lixia, female, 50, an employee from Shenzhen City Hanshi Industrial Co., Ltd., her domicile is the same place as the above.
Represented by: Tao Wuping and Wang Rong, lawyers from Shanghai Shenda Law Firm.
Defendant: Shanghai Galaxy Hotel, its domicile is No. 888 Zhongshan West Road, Shanghai.
Legal representative: Zhao Renrong, general manager of the Hotel.
Represented by: Guo Li, male, 50, a cadre from the Committee of Changning District, Shanghai Municipality of CPPCC;
Guo Jie, a lawyer from Shanghai Xinhua Law Firm.
The plaintiffs, Wang Liyi and Zhang Lixia (hereinafter referred to as ¨Zhang〃), filed a claim at the People's Court of Changning District, Shanghai Municipality (hereinafter referred to as ¨Changning Court〃) against Shanghai Galaxy Hotel (hereinafter referred to as ¨Galaxy〃), the defendant, concerning their dispute over compensation.
Wang Liyi and Zhang claimed: Galaxy's television monitoring and control system was existing in name only, and its security employees and inspectors seriously neglected their duties. A criminal stayed in the hotel for three hours, but there was no one to check his certificates or register his visit according to the rules of the Hotel, and the criminal's acts were not at all noticed. Since Galaxy was not conscientious for the security of the Hotel, Wang Han, their daughter, was murdered and robbed of her properties by the criminal during her accommodation in the Hotel. There was causality between Wang Han's being murdered and Galaxy's faults, thus Galaxy should bear the compensation liability for its tort. In addition, Galaxy also promised its guests that it would provide ¨24 hours of security inspection to guarantee your personal safety〃, and said it would bear the liabilities including compensation liability, if its services did not conform to its promises. Moreover, it is also provided in ¨Law of the People's Republic of China on the Protection of Consumer Rights and Interests〃 that a consumer may demand the service provider for compensation if his legitimate rights and interests have been damaged when he is receiving the services. Therefore, Wang Liyi and Zhang held that, Galaxy should bear the compensation liability for tort, and the legal liability for breach of contract in accordance with ¨Contract Law of the People's Republic of China〃, and the liability for infringing upon the consumer rights and interests in accordance with the Law on the Protection of Consumer Rights and Interests. Wang Liyi and Zhang requested Changning Court to rule that Galaxy acknowledge its faults and apologize to them, and also compensate the plaintiffs 798,860 Yuan for the economic losses (including 28,300 Yuan of properties robbed of Wang Han, 231,793 Yuan of funeral expenses, 95,967 Yuan of expenses for trip and accommodation, and 44,2800 Yuan of education and rearing expenses), as well as 500,000 Yuan of mental losses.
Wang Liyi and Zhang submitted the following evidence:
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